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Our Supplier Performance Programme helps us ensure we’re working with the best seafood suppliers in the industry.
It is designed to ensure our best suppliers are being recognised, and suppliers failing to reach our expected standards are made aware and penalised if performance isn’t improved.
It’s only by working with the best suppliers that we can fulfil our buyer promise of bringing certainty to seafood, where every order is delivered “on time, in full, and at the right quality”.
Our Supplier Performance Programme consists of 5 tiers.
The tier you're in is determined by how consistently you deliver orders on time, in full, and at the right quality.
Good or above means you are performing well and providing a good experience for your customers on Rooser.
If you fall into our Warning category, you enter into our monitoring process. You will be informed when this happens and, if performance does not improve, penalties will begin.
You can report an order issue on the Dispatch page of your Rooser account [1], or by replying to the WhatsApp message you receive asking you to confirm dispatch [2].
Click "Report an issue" and submit details of the issue.
Reply to the message (shown in image 1 below) with details of the order that has an issue.
If you are unable to report an issue by either of the methods above, you can also report your issue directly with our Support team via the following methods:
